Os to expand food options

The Orioles experience at Camden Yards is getting an upgrade. In addition to yesterday’s news about the new wider seats, the team announced today in a press release that the food is getting revamped. Here are the details….

The Baltimore Orioles and Delaware North Companies Sportservice today announced a 12-year partnership in which the global hospitality management company will provide food, beverage and retail merchandise services at Oriole Park at Camden Yards.

Sportservice will manage all concessions, catering, dining operations and retail stores and kiosks within the ballpark, including Eutaw Street.

“Oriole Park is the standard-bearer for major league ballparks, and it is fitting that our concessions and retail operations be held to the same standard,” said Orioles Director of Communications Greg Bader. “The fan experience is extremely important to both the Orioles and Delaware North Companies, and we expect that everyone will benefit from this new partnership through expanded food and retail options, quicker transactions and significant facility upgrades.”

Sportservice has a strong reputation in the industry for its culinary expertise and innovative concessions concepts. In addition, its customer service program, GuestPathģ, is highly regarded by the teams with which it works, as is its environmental management program, GreenPathģ.

“Delaware North Companies is honored to become a partner of the Orioles organization and to have the opportunity to enhance the food and beverage offerings at the ballpark that set off a wave of new thinking about sports venues across America,” Sportservice President RICK ABRAMSON said. “Baltimore and the region are known for great food, and we are eager to add more menu items at the ballpark that celebrate local fare. Fans can count on Delaware North Companies for the highest level of service and culinary excellence when they come to Camden Yards.”

The Orioles and Sportservice will collaborate on an $11 million project to redesign and enhance the food and beverage stands at the ballpark, the first effort of this magnitude since Camden Yards opened in 1992.  As part of the investment, new concessions-related technology will be added, including a new point-of-sale system for faster transactions and new grills and other equipment so more food can be prepared fresh in front of fans. Additional details on the ballpark enhancements and culinary options will be provided throughout the offseason, as we get closer to Opening Day.

Abramson plans on touring a number of restaurants and food companies in the greater Baltimore area in the coming months as he works with Sportservice’s top culinary executives and chefs, as well as the Orioles, to identify new concepts for the ballpark while preserving fan favorites such as Boog’s BBQ and ESSKAY hot dogs on the Oriole Park menu. The company’s chefs are mentored by Delaware North Corporate Chef ROLAND HENIN, a highly regarded certified master chef. Sportservice can also draw upon its relationship with Food Network for menu development and offerings.

Over the next few years, Sportservice will improve the retail operations at Oriole Park as well. The Orioles Store on the first floor of the Warehouse will undergo several enhancements, including redesigned merchandise displays, a broadening of the merchandise available and emphasis on year-round activity to complement ballpark tours and other nearby museums and attractions.

Sportservice has extensive experience completing successful enhancements of concessions in professional sports facilities. In the past year alone, the oldest name in sports hospitality has developed concessions concepts and entire food and beverage programs for such highly regarded new venues as the Minnesota Twins’ Target Field and the New Meadowlands Stadium, home of the New York Jets and Giants.

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